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FAQ's
Q: Which photos work best for my photo charm? TOP
A: Don't worry about the size or color of your originals, we will convert your photo for you into a tiny image with our black and white classic tint (unless you specify you'd like them in color.) Focusing in on 1 face works best, if you would like to have more than 1 face or the whole picture including the background in your charm please be specific and let us know. Otherwise we will zoom in on the face. Q: When I send you my photos by mail for my charm, do I get my photos back? TOP
A: We can return all photos with your finished order. Please make sure that your name and return address is listed on the back of the picture that you submit to Alana Lilie Designs Q: Do digital photos work well? TOP
A: Yes, simply upload your digital photos in seconds and e-mail them to Alana at alecklund@yahoo.com and specify what part of the picture you would like included in your charm, (example: the whole body, just the face, etc…) Make sure that the picture is a sharp picture and not blurry, otherwise it will not turn out! If you’d prefer to send a photo by mail please mail the photo in between 2 pieces of cardboard to Alana Lilie 11516 Gold Cave Dr Austin, TX 78717. Q: How long does the whole process take for the photo charms? TOP
A: Alana Lilie Designs offers a few Production/Shipping packages. If you select our Regular package, you should receive your order within 15 business days from the time Alana Lilie Designs receives your order and photos are accepted. For faster delivery, select our Rush or Urgent Rush options, additional fees will be added for the Rush. Q: Can I get my photo jewelry wet? TOP
A: Yes. Photos are sealed permanently in our charms with a UV resistant, waterproof, glossy covering. Q: Can Alana LiLie Designs work with my photos to make people appear closer or to take away backgrounds, etc.? TOP
A: Yes. We automatically take any steps necessary to make your photos as perfect as they need to be to fit beautifully into our charms. If we feel your photo needs attention beyond what we normally offer, we will contact you as there may be a fee for this. Q: Do I have to put the photos in myself? TOP
A: No, we'll take care of that. You'll receive a finished piece of jewelry.
Q: Can you send my a piece with empty charms so that we can add the photos later? TOP
A: No. We send out finished pieces only. Q: Can my jewelry have color photos? TOP
A: Yes. We do recommend black and white, but we will do charms in color upon special request.
Q: Can I return my piece of jewelry? TOP
A: Because each piece is custom, Alana Lilie Designs does not issue refunds. Q: May I use a professional photographer’s picture in my jewelry? TOP
A: You may only use the photographer’s work if you have permission from them in a written letter that states you can use the picture for this purpose.
We will need to have a copy of that letter from your photographer on file with their contact information in order to proceed with your order.
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